We schedule inspections for homeowners who are proceeding with insurance claims or who have already received their insurance payout. Once you contact us and confirm you're making a claim or have received approval, we'll arrange a convenient time for a thorough inspection. We don't provide emergency callout services, but we do schedule inspections promptly for insurance work. Our inspection provides all the documentation you need for your claim or to proceed with restoration if you've already been paid out.

We specialise in complete professional roof restoration through insurance claims, not emergency callout services. If you have urgent damage requiring immediate attention, we recommend contacting your insurance company first to lodge your claim. They can advise on emergency measures and approved temporary repair services if needed. Once your claim is lodged or approved, contact us for professional restoration work that will be covered by your insurance policy (subject to your excess).

We can restore all common Australian roof types after hail damage, including concrete tiles, terracotta tiles, and Colorbond or metal roofing. Each roof type requires specific repair techniques – concrete and terracotta involve tile replacement and coating, whilst metal roofs may need dent repair or panel replacement. We'll inspect your specific roof type and advise on the best restoration approach or recommend replacement if that provides better value.

The timeframe depends on the extent of damage and the size of your roof. Minor damage requiring limited tile replacement might only take 3-4 days in good weather. More extensive damage with significant tile replacement and complete coating could take 5-7 days. Severe damage requiring partial or complete panel replacement on metal roofs may take up to two weeks. We'll provide an accurate timeframe estimate after inspecting your specific damage.

Not necessarily. Many hail-damaged roofs can be successfully restored at a fraction of the cost of complete replacement. We'll conduct a thorough inspection and honestly advise whether restoration is viable or if replacement is more cost-effective. Factors include the extent of damage, the age and condition of your existing roof, and whether supporting structures have been compromised. Our goal is to recommend the best solution for your specific situation, not just sell the most expensive option.

All our hail damage restoration work is covered by a comprehensive 15-year warranty backed by both Dulux and Oz-Roof. As Dulux certified applicators, we're authorised to issue the Dulux 15-year applicator warranty covering the coating system. Oz-Roof also stands behind all repair work including tile replacement, re-bedding, and any structural repairs. This dual warranty provides exceptional long-term protection. In the unlikely event that any issues arise, both Dulux and Oz-Roof will inspect and rectify the problem.

Yes, you can certainly remain home during the roof restoration process. However, you don't need to be home for the work to proceed – we just need access to power and water. Many homeowners prefer to be home during the initial setup and final inspection but are comfortable being away during the actual restoration work. We'll work around your preferences and keep you updated on progress throughout the project.

Yes, absolutely. Oz-Roof is a fully licensed Building Work Contractor (Licence BLD 313622), which can be verified on the OCBA database. We carry $20 million public liability insurance at all times, and all our team members hold relevant certifications including working at heights qualifications and asbestos awareness training. As a Dulux certified applicator, we've completed all required product training and quality standards testing. You can have complete confidence in our professional credentials.

Solar panels are usually not a problem. In most cases, the panels can remain in place during restoration work. Our experienced team knows how to work safely around solar installations without affecting their operation or warranty. However, if your panels are mounted on areas with extensive damage, we may recommend temporary removal for complete repairs. We'll advise you after inspecting your specific situation. For detailed information about this topic, refer to our blog article on roof painting and roof restoration with solar panels.

The cost varies significantly depending on the extent of damage, your roof size, the type of roofing material, and how many tiles or panels need replacement. A minor restoration with limited damage might cost a few thousand dollars, whilst extensive damage requiring numerous tile replacements could cost substantially more. We provide free inspections and detailed quotes with no obligation. Remember that if you have home insurance, storm damage is typically covered (subject to your excess), potentially reducing or eliminating your out-of-pocket costs.

Your restored roof can look the same or completely different – it's your choice! We can match your existing roof colour exactly, or you can select any colour from the extensive Dulux range to give your home a fresh new look. The restoration process includes professional coating that provides a uniform, attractive finish across the entire roof surface. Many homeowners take the opportunity to update their roof colour during restoration, enhancing their home's kerb appeal at no additional cost beyond the restoration work.

If we discover additional damage during the restoration process that wasn't visible during the initial inspection, we'll communicate with you immediately. We'll explain what we've found, why it needs to be addressed, and provide an updated quote for the additional work. You'll never be surprised by unexpected costs – we believe in complete transparency. If the additional work is storm-related and you have insurance coverage, we can work with your insurer to have these additional repairs included in your claim.